Italian customer fully satisfied with Fives’ service offer on ITAS burner
Fives has recently supplied a successful service performance for TESA Group at Comet facility, in Concagno, Italy and solved specific ignition problems on an ITAS burner system.
An expert technician went to visit TESA site for a 1-day intervention to replace components, as well as the check of the burner ignition.
The customer was fully satisfied about the result and service provided, and reported on the expertise and reactivity of the Fives' technician who visited them: “As per last 23rd September visit, (…) we want to point out that we particularly appreciated the intervention made by your very qualified technician. He carefully listened to our issue, understood our problems and worked professionally and successfully to provide the appropriate solution.”